HOW TO ORDER

Following a biomechanical exam, select the appropriate device for your patient's needs. Each of our devices can be modified to suit the individual patient. Please call our client service line, 877-767-3338, for assistance in selecting and/or modifying a device to provide the necessary correction required for your patient.

PATIENT EVALUATION
1

Download the appropriate Rx form and complete. Each of our Rx forms may be completed electronically using Adobe Reader and saved — great for EMRs. The form can also be printed and completed by hand. CLICK HERE to view all Rx Forms.

DOWNLOAD AND COMPLETE Rx FORM
2

Cast the patient using any of the following accepted methods:

 

           For Foot Orthoses:  Plaster Slipper Cast, STS Slipper Sock, Foam Impression, or 3D Laser Scan

           For AFO:  Plaster Cast (The Rosenbloom Method) or STS Sock above the finished height of the brace

 

Once the cast has dried, rubber band the completed Rx to the patient's cast(s). Place the orders into a box with packing material (example: crumpled paper or packing peanuts) to protect the casts during shipment. Use the preprinted shipping labels that were provided to your account.  If you do not have shipping labels, call our client service line, 877-767-3338, and we will promptly email you a shipping label or schedule a courier pickup (courier available for Southern California accounts only).

 

Your custom order will will be returned to your office within 2-3 weeks of submission.  Foot orthotics are typically in-house for 5 business days, and AFO are typically in-house for 10 business days.  We always do our best to ship your orders as soon as possible.

CAST PATIENT AND SHIP ORDER
3

We have resources available to aid your staff in billing for custom devices.  Billing and coding guides can be downloaded from our Billing/Coding page.  Our client service representatives are available to assist with any billing or coding questions you or your staff may have by calling 877-767-3338.

DISPENSING AND BILLING
4
NEW ACCOUNT APP

Thanks for your interest in Kevin Orthotics. Click on the image to open our New Account Application.

 

Fill it out, save, and email it to info@kevinorthotics.com. We look forward to servicing your practice.

ALL Rx FORMS
FOOT ORTHOSES
ACTIVE SPORT SPECIFIC THERAPEUTIC PATHOLOGY DESIGNED
BRACES
TRADITIONAL ACTIVE GAUNTLET
REQUEST A COURIER/FEDEX

To request a pickup please fill out the information below. Pickup will be on the following business day.

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CODING GUIDES

Click the boxes to download the guides. If you have any questions, our customer service experts at 877-767-3338 are happy to assist.

FOOT ORTHOSES CODING GUIDE
AFO L CODE GUIDE
CUSTOM SHOE CODING GUIDE
DME REIMBURSEMENT GUIDE
COMMON ICD-9 CODING GUIDE
BILLING CODES FOR FOOT ORTHOSES:

L3000          L3010          L3020          L5000          A5511

 

The following is a list of currently acceptable insurance billing codes for custom made orthotics and a brief interpretation for your use. Please note, this is only a partial list. For a more complete listing you should refer to the orthotic billing code manual.

 

L3000

Foot insert, removable, molded to patient model. “UCB” Type, Berkeley Shell, each. Plastic device, molded over model of patient’s foot to provide control of the foot.

 

This code is used for prescription foot orthoses made of rigid or semi-rigid materials for the purpose of controlling the foot by improving foot function. This can include UCBL devices, modified UCB devices and all rigid or semi-rigid foot orthoses made from a model of the of the patient’s foot whether plaster, foam or electronic imaging. This code includes all billable fees for the orthoses including additions such as rearfoot or forefoot posting, padded top covers, soft tissue supplements, balance padding, lesion or structure accommodations and any other additions that may be required.

 

L3010

Foot insert, removable, molded to patient model, longitudinal and metatarsal support, each. A soft, semi-flexible or rigid device molded over a model of the patient’s foot and placed in the shoe to provide support under the longitudinal arch of the foot.

 

This code is used for a custom prescription foot orthoses made on a plaster, foam or electronic image of the foot where no corrections or balancing is performed, providing only longitudinal arch support and no attempt at foot control or improvement of function. Such devices would have a flat heel cup with no heel control, and no posting.

 

L3020

Foot insert, molded to patient model, longitudinal and metatarsal support, each. A device molded over a model of the patient’s foot and placed in the shoe to provide support under the ball of the foot.

 

This code is for a custom prescription orthoses made on a foam, plaster or electronic image mold of the foot where no corrections or balancing is performed, but additional support is added to enhance or relieve pressure to the transverse metatarsal arch and the longitudinal arch.

 

L5000

Partial foot, shoe insert with longitudinal arch, toe filler, each. The patients shoe must be included with the order to guarantee a proper fit.

 

    ICD9 Codes associated with L5000

    V49.71 - Amputation of the great toe

    V49.72 - Amputation of lesser digit

    V49.73 - Amputation of foot/partial foot

 

A5511

For diabetics only, custom molded from a model of patient’s foot, multiple density insert, custom fabricated, each.

WARRANTY
PEACE OF MIND

Thank you for choosing Kevin Orthotics as your provider of custom prescription foot orthoses. We will consistently provide you with premium service and products that help your patients and your practice. We have created this warranty and guarantee to help provide excellent clinical care and to improve patient outcomes. If you have any questions or concerns about this policy, please call us. We will always work with you to achieve the best possible outcomes in clinic and business.

 

INSPECTION OF INCOMING ORDERS:

Prior to processing, Kevin Orthotics will inspect and evaluate each incoming order for cast quality, proper markings, and completion of all data entries on the prescription. If an order fails to meet Kevin Orthotics standards, we will call you before work begins on the device.

 

PARTS AND LABOR GUARANTEE

We guarantee against defects in materials and workmanship for the lifetime of the product.  Top covers, bottom covers, posts, modifications, joints and pads are made from the highest quality materials however do have a life span affected by patient activity levels.  We stand behind our products and materials and will consider any premature failure of our products and materials under warranty valid and covered.

PATIENT COMPLIANCE AND SATISFACTION

We will adjust the orthoses contours and casting for unlimited times up to three months. We are available to ensure successful patient outcomes during this period. We require specific adjustment directions at the time we receive the device and encourage you to add markings that describe necessary changes.  Additions and accommodations requested after processing of the original prescription will incur charges according to Kevin Orthotics current price list. During this three month period, we will do our utmost to work with you to ensure patient satisfaction with the device.

SHELL GUARANTEE

We only utilize materials that are of the highest quality and therefore can offer a lifetime guarantee of shell breakage (under normal wear and tear).

 

Shell guarantees exclude devices that have been:

• Intentionally damaged, grossly altered or subjected to extreme or unusual treatment or handling.

• Fabricated from foam or laminate materials.

 

*All broken shells must be returned to Kevin Orthotics for evaluation.

CREDIT FOR RETURNED DEVICES

Sorry, Kevin Orthotics does not issue credit for returned devices under any circumstances.  Each device we make is custom and can not be resold or recycled.  If a patient is not happy with their orthosis we will work with you to achieve patient satisfaction under all circumstances.

THE INSURANCE PROGRAM (PROTECTION PLAN)

The Kevin Orthotics Protection Plan Program offers patients a flexible range of affordable plans that extend the guarantee and adjustment periods for orthoses. According to the plan selected, benefits include coverage during the two-year policy period for adjustments, repairs or replacement of outgrown, lost or irreparably damaged devices.  Practitioners report that the Protect Plan Program helps encourage patients to return for routine care and often improves patient satisfaction levels. Insurance also helps create patient awareness of the need for regular orthotic and biomechanical care.